Yes. You'll get a confirmation email.

All the price are in USD. If your primary currency is different from USD, a conversion will be made when you pay for your order.

Usually it takes 1-3 business days to ship your order. But since the demand may vary the handling time may take a couple of extra days.

We do shipping worldwide except for countries that are under sanctions.

• For items that are in a US warehouse we use USPS, UPS or FedEx shipping.
• Items from Ukrainian warehouse we ship using Ukrposhta, FedEx or DHL.

Unfortunately the eligibility for paying taxes is on customers. Please consider import tax policies for your country before placing your order.

Once your order is shipped - we will send you an email notification with a tracking number.

It all depends on the destination country and how fast your local Customs Office will process the clearance. Some delays may occur during the Christmas season due to high load (November - December).

Average delivery time:

• Orders shipped from a US warehouse are delivered within an average of 3 - 5 days.
• The average delivery time for orders shipped from the Ukrainian warehouse is 15-20 days.

During checkout, you will be given more detailed information on delivery times.

If you're not pleased with your order, you can reach out to us within the first 30 days of your purchase and agree to return it. Once the product is returned to us, we will issue a full refund.

More information can be found at our Refund Policy

We make every effort to make sure that your order is delivered intact. Occasionally, there are instances where goods are damaged during the delivery process. In this case, we ask you to contact us and we'll send you a replacement or a refund.

You can find more information in our Refund Policy

According to the datasheet of one of the most popular IN-14 Soviet-made Nixie tubes, the minimum lifetime is 5000 hours which is even less than one year. But in fact, the significant number of Nixie tubes will serve for many years (or even decades, as some Nixie clock owners say). However, since all the Nixie tubes that we use in our clocks were discontinued 30 years ago (the last batch's date code was dated to the late 80s) there is a chance that some of the tubes may die earlier.

With the above in mind we supply most of our clocks with one spare Nixie tube. In addition, we provide a 1 year warranty on the tubes. During this period, we will replace the Nixie tube free of charge.

Yes, in our clocks we use modular design for tubes. They are all in sockets and do not require soldering for replacement. You can easily replace them by hand.

All of our Nixie clocks are powered by 12v and at least 0.5A. The power socket on the clock or power jack on power source has following specs - 2.1mm x 5.5mm. The clock is packaged with a plug, depending on your country, so you don't have to purchase an extra adapter.

Yes, on request we can do a free engraving on the lower cover of the clock. In that case the order will be dispatched from the Ukrainian warehouse.

Yes. We can sell you some spare Nixie tubes upon request.