Shipping & Delivery
Standard shipping is free to the United States and the European Union, and free to Ukraine. Everything is sent tracked.
How long it takes
| Where | Standard | Express |
|---|---|---|
| United States | Free · 12–14 business days | $15 · 5–7 business days |
| European Union | Free · 12–14 business days | $15 · 5–7 business days |
| Canada | $10 · 12–14 business days | $40 · 5–7 business days |
| China, Singapore, Japan | $8 · 14–21 business days | $20 · 7–9 business days |
| Ukraine | Free | — |
| Everywhere else | Free · 3–5 weeks | — |
Business days, not calendar days, and counted from dispatch rather than from the order.
What arrives
The clock, a universal 100–240 V adapter so it runs anywhere in the world, and — on every four-tube clock — a spare tube already in the box. Nothing to assemble and nothing to solder.
If a tube fails
Every clock is covered for twelve months. If a tube goes inside that year we send a replacement free of charge. You fit it yourself: the tubes sit in sockets rather than solder, so one pulls out and the next pushes in like a lightbulb, in about a minute, with no tools. Full terms, and what to send us if something fails, are on the warranty page.
Customs and duties
Orders are dispatched from Ukraine or Spain depending on the model. Any import duty is set by your own country, is charged on delivery, and is not included in the price.